Shipping & Exchange

1. Regarding Out of Stock
• If an item is out of stock, we will notify you to arrange an exchange, or automatically cancel the order and issue a refund.

Shipping Regions
• For customers in China and Taiwan, we will require the characters and number of your identity document for recipient identity verification.
• We currently offer shipping to selected regions worldwide.
• For any shipping-related enquiries, please email info@raiderhk.com for more information.

Shipping Methods and Timeframes
• We use SF Express for deliveries within Hong Kong, Macau and Taiwan.
• We use EMS for designated international regions; delivery generally takes about 14 days.
• Orders will be shipped within 5 to 7 working days after payment and verification. Weekends and public holidays are not counted as working days.

2. Free Shipping
• Free local shipping (including Macau and Taiwan) is provided for orders of HK$800 or above.
• Free worldwide shipping is provided for orders of HK$2,000 or above.

3. Exchange and Refund Policy
• We value your satisfaction with your purchase. If the size is not suitable, we are happy to assist with an exchange.
• Unused items in brand-new condition may be exchanged for a different size, colour or other item within 7 days.
• Customers are responsible for the shipping costs of returning items for exchange.
• Sale items cannot be exchanged or refunded.
• All orders are non-refundable unless approved by our store.

4. How to Exchange Products
• Please call +852 2874 6799 or email info@raiderhk.com for information regarding product exchanges.